We will happily accept any undamaged, unworn item within 3 days for exchange and refund (in-store credit). Delivery charges will not be refunded.
• Customers must return the item through courier to our address at their own expense.
• Make sure that the item is packed safely. Damaged items will not be accepted.
• Refund will be made through Easypaisa. You will get the refund money in 2-3 days.
• In case of an exchange, the desired item will be delivered to the customer after we receive the parcel from him; the customer will have to pay the exchanged parcel delivery charges of Rs.250.
• If the requested item(s) are out of stock, then you will be the refunded
• For any queries, contact us on the following platforms:
1. Facebook 2. Instagram 3. WhatsApp Number: 0312-1174564

STEPS TO FOLLOW
1. Pack the parcel safely: Make sure you safely pack the parcel.
2. Customers need to send the courier to our following address:
L.G 39 Silk Mall, Main Shaheed-e-Millat Rd, Opposite Mandi House, Bahadurabad Bahadur Yar Jang CHS, Karachi, Karachi City, Sindh 74000
Name Salman Ibrahim
Contact no 0312-114564

Your Information: Write your name on the order by which you placed your order, as well as your phone number and further details of the order, like order number.
4. Optional Information: Reason for your return and any feedback so that we can improve our service.
5. Noted: Take a photo of the parcel when you pack it so that at least you have the evidence.
When we receive your parcel, our representative will call you, and then we will exchange/ refund you in 2-3 days.

Prescription Lenses

The extra amount of prescription will not be refunded. Only the raw amount will be refunded. This rule applies only when the prescription is right, and the customer doesn’t want it for any possible reason.
If the prescription is wrong, then the company will recheck it and will refund the entire amount.